CONTACT USFrequently Asked Questions
- How to do check my order status?
- Does Eskayvie take international orders?
- What is your product return / replacement policy? (Refund & Return Policy)
- How do I pay?
- What is the Customer Privacy Policy?
- When is the date & time of delivery?
- What is the shipping cost per order?
- Is courier service available throughout Malaysia?
• You will receive an order confirmation email within 24 hours on business days. Please make sure your email is accurate and correct.
• Your order will be processed and the shipping notice along with the consignment number will be sent in the next email.
• If you do not receive email confirmation within this time frame, please contact us via Customer Care hotline at 03 - 5511 1050.
No. Eskayvie currently does not provide any international shipping delivery services.
(A) Damaged Goods
• Contact Eskayvie via Customer Care hotline at 03-5511 1050.
• Or email customercare@eskayvie.com
• Eskayvie operates every Monday - Friday 09:00 am - 06:00 pm.
(B) Claims and Conflicts
• Contact Eskayvie through Customer Care hotline on 03-5511 1050.
• Or email customercare@eskayvie.com
• Eskayvie operates every Monday - Friday 09:00 am - 06:00 pm.
• We accept: Master, Visa and online money transfers provided by the online payment system.
• Personal information you send is handled securely.
• An automatic confirmation will be sent to you by registered email.
• Information collected through our website is used for www.eskayvie.com only.
• Your email will be used to send you the latest news or product promotions.
• All information provided through this site will not be shared with other companies.
• We respect the privacy of our customers' personal information.
• Your order will be received within the following period:
● Peninsular Malaysia: 1-3 business days
● Sabah, Sarawak: 3-5 business days
Shipping costs are according to weight and delivery address and will be generated upon check-out.
Yes, courier services are available throughout Malaysia.