RETURN/PRODUCT REPLACEMENT POLICY
Damaged Goods, Claims, and Product Replacements
For damaged goods, claims, and product replacements, you must lodge an official complaint with us by filling out this form at https://bit.ly/aduaneskayvie within 48 hours of receiving your product. We will contact you within 3 working days to address your concern.
For any inquiries, please contact Eskayvie’s customer service at 03-5511 1050 or email customercare@eskayvie.com.
Operating hours: Monday to Friday, from 9:00 am to 6:00 pm.
REFUND POLICY
We have a 48-hour return policy for all product or service-related issues, which means you have 48 hours from the time of receiving your item or service to request a return or refund.
Damages and issues
Please inspect your order or service upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item or encounter any issues. We will evaluate the problem and make it right within 3 working days.
Lodging an Official Complaint
If you need to lodge an official complaint, please do so by visiting https://bit.ly/aduaneskayvie. We will respond to your request within 14 working days.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Please place the products back in the original box and use the provided courier cover for our courier partner to recollect from your delivery address. Once the return is accepted and confirmed, we will promptly resend the replacement of the damaged product.
Refunds
We will notify you within 48 hours once we’ve received and inspected your return or processed your refund request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
ORDERS & RETURNS
Once your refund is approved, please allow up to 14 working days for the payment to be transferred to your original payment method.