Our Commitment to You
Every Eskayvie purchase is more than a transaction, it’s a promise of quality, care, and confidence. From the moment you choose our products to the moment they reach you, we believe your experience should feel seamless and assured.
If something isn’t perfect, our team is here to resolve it swiftly and discreetly, with the same dedication we put into every product we create. Your trust is not only valued, it’s protected.
Returns, Exchanges & Refunds
1. Change of Mind
* Purchases from Eskayvie official channels may be cancelled within 10 working days of order confirmation.
* A full refund will be processed within 10 working days of receiving your cancellation notice.
* Refunds are issued to your original payment method.
* Shipping and delivery charges are not refundable.
* To request, contact our Customer Care team: 📞 03-5511 1050 | 📧 customercare@eskayvie.com
2. Damaged or Incorrect Orders
* Notify us within 48 hours of receiving your order.
* Submit your request here: https://bit.ly/aduaneskayvie
* Our team will respond within 1 working days.
* Replacement will be arranged as priority.
* If a replacement is not available, a refund will be issued within 10 working days of approval.
3. Exchanges
* Items must be returned in original condition and packaging.
* Our courier partner will arrange collection directly from your delivery address.
* Once the return is confirmed, a replacement will be dispatched promptly.
* Prefer faster? Request a refund and place a new order immediately.
4. Refunds
* Change of mind cancellations: refunded within 10 working days of approval.
* Damaged/defective/incorrect items: refunded within 10 working days if replacement is not possible.
* All refunds are issued to your original payment method.
* Processing times may vary depending on your bank or card issuer.
5. Customer Care
Our Customer Care team is at your service:
📞 03-5511 1050
📧 customercare@eskayvie.com
🕘 Mon–Fri, 9:00 am – 6:00 pm