- You will receive an order confirmation email within 24 hours on business days. Please make sure your email is accurate and correct.
- Your order will be processed and the shipping notice along with the consignment number will be sent in the next email.
- If you do not receive email confirmation within this time frame, please contact us via Customer Care hotline at 03 - 5511 1050.
No. Eskayvie currently does not provide any international shipping delivery services.
(A) Damaged Goods
- Contact Eskayvie via Customer Care hotline at 03-5511 1050.
- Or email customercare@eskayvie.com
- Eskayvie operates every Monday - Friday 09:00 am - 06:00 pm.
(B) Claims and Conflicts
- Contact Eskayvie through Customer Care hotline on 03-5511 1050.
- Or email customercare@eskayvie.com
- Eskayvie operates every Monday - Friday 09:00 am - 06:00 pm.
- We accept: Master, Visa and online money transfers provided by the online payment system.
- Personal information you send is handled securely.
- Personal details and online credit card are confidential. Information is exchanged and in the code shall remain hidden to prevent any unauthorized access.
- An automatic confirmation will be sent to you by registered email.
- Information collected through our website is used for www.eskayvie.com only.
- Your email will be used to send you the latest news or product promotions.
- All information provided through this site will not be shared with other companies.
- We respect the privacy of our customers' personal information.
- Your order will be received within the following period:
- Peninsular Malaysia : 1-3 business days
- Sabah, Sarawak : 3-5 business days
- If the delivery date falls on Sundays and Public Holidays, shipment will be made the following working day.
- For further inquiries, please email: customercare@eskayvie.com or call Customer Care hotline at 03 - 5511 1050.
Shipping costs are according to weight and delivery address and will be generated upon check-out.
Yes, courier services are available throughout Malaysia.