(A) Damaged Goods

• Contact Eskayvie via Customer Care hotline at 03-5511 1050.
• Or email customercare@eskayvie.com
• Eskayvie operates every Monday - Friday 09:00 am - 06:00 pm.

(B) Claims and Conflicts

• Contact Eskayvie via Customer Care hotline at 03-5511 1050.
• Or email customercare@eskayvie.com
• Eskayvie operates every Monday - Friday 09:00 am - 06:00 pm.

• We accept: Master, Visa and online money transfers provided by the online payment system.
• Personal information you send is handled securely.
• Personal details and online credit card are confidential. Information is exchanged and in the code shall remain hidden to prevent any unauthorized access.
• An automatic confirmation will be sent to you by registered email.

• Information collected through our website is used for www.eskayvie.com only.
• Your email will be used to send you the latest news or product promotions.
• All information provided through this site will not be shared with other companies.
• We respect the privacy of our customers personal information.

• Your order will be received within the following period:
  • Peninsular Malaysia : 1-3 business days
  • Sabah, Sarawak : 3-5 business days
• If the delivery date falls on Sundays and Public Holidays, shipment will be made the following working day.
• For further inquiries, please email: customercare@eskayvie.com or call Customer Care hotline at 03 - 5511 1050.

Shipping costs are according to weight and delivery address and will be generated upon check-out.

Yes, courier services are available throughout Malaysia.