CONTACT USFrequently Asked Questions

  1. How to do check my order status?
  2. • You will receive an order confirmation email within 24 hours on business days. Please make sure your email is accurate and correct.

    • Your order will be processed and the shipping notice along with the consignment number will be sent in the next email.

    • If you do not receive email confirmation within this time frame, please contact us via Customer Care hotline at 03 - 5511 1050.

    No. Eskayvie currently does not provide any international shipping delivery services.

    (A) Damaged Goods

    • Contact Eskayvie via Customer Care hotline at 03-5511 1050.

    • Or email customercare@eskayvie.com

    • Eskayvie operates every Monday - Friday 09:00 am - 06:00 pm.


    (B) Claims and Conflicts

    • Contact Eskayvie through Customer Care hotline on 03-5511 1050.

    • Or email customercare@eskayvie.com

    • Eskayvie operates every Monday - Friday 09:00 am - 06:00 pm.

    • We accept: Master, Visa and online money transfers provided by the online payment system.

    • Personal information you send is handled securely.

    • Personal details and online credit card are confidential. Information is exchanged and in the code shall remain hidden to prevent any unauthorized access.

    • An automatic confirmation will be sent to you by registered email.

    • Information collected through our website is used for www.eskayvie.com only.

    • Your email will be used to send you the latest news or product promotions.

    • All information provided through this site will not be shared with other companies.

    • We respect the privacy of our customers' personal information.

    • Your order will be received within the following period:
       ● Peninsular Malaysia: 1-3 business days
       ● Sabah, Sarawak: 3-5 business days

    • If the delivery date falls on Sundays and Public Holidays, shipment will be made the following working day.

    • For further inquiries, please email: customercare@eskayvie.com or call Customer Care hotline at 03 - 5511 1050.

    Shipping costs are according to weight and delivery address and will be generated upon check-out.

    Yes, courier services are available throughout Malaysia.

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